Terms & Conditions

These Terms & Conditions govern your access to and use of imem, including the public website, hosted web vault, MCP server, OAuth flows, Obsidian sync support, billing flows, support tools, APIs, and related services.

The service is operated by Bluebird AI Pty Ltd (ABN 85 696 013 788). In these terms, "imem", "we", "us", and "our" mean Bluebird AI Pty Ltd; "you" means the person or organisation using the service.

By creating an account, connecting an AI client, starting a trial, subscribing, or otherwise using imem, you agree to these terms. If you use imem for an organisation, you confirm that you are authorised to bind that organisation.

imem is a hosted markdown memory vault and wiki for humans and AI tools. It lets approved clients list, search, read, and write markdown notes through supported interfaces such as the web app, MCP-compatible AI clients, and sync tooling.

The service may include hosted search, vector indexes, graph metadata, support workflows, billing management, active-loop maintenance jobs, and export tools. Canonical vault content remains user-controlled markdown; search indexes, embeddings, graph data, lint findings, and summaries are derived data used to operate the service.

imem is not a general-purpose storage backup service, legal or financial adviser, medical adviser, emergency service, or compliance system of record. You remain responsible for deciding whether imem is suitable for your use case.

You must provide accurate account information and keep your email address current. You are responsible for activity on your account, authorised OAuth clients, sync credentials, MCP tokens, and billing profile.

You must protect sign-in links, tokens, passphrases, API keys, and device credentials. If you believe your account or vault has been accessed without permission, contact us promptly.

You must be at least 18 years old, or the age required to enter a binding contract in your jurisdiction. We may refuse, suspend, or close accounts where required for safety, legal, operational, or abuse-prevention reasons.

Paid plans, included usage, prices, trial length, billing interval, and plan limits are shown at checkout or inside the billing page. Prices may be stated monthly or yearly and may be billed through Stripe or another payment processor.

A trial may start without a payment method. If you do not add billing before the trial ends, paid-plan access may pause until you choose a plan.

Unless checkout states otherwise, subscriptions renew automatically at the end of each billing period until cancelled. You authorise us and our payment processor to charge the payment method you provide for recurring fees, taxes, and any applicable adjustments.

You can manage or cancel a subscription through the billing page or the payment processor portal. Cancellation stops future renewals but does not automatically refund past charges unless required by law or expressly offered by us.

Plan limits are designed to keep the service stable. We may queue, throttle, pause, or refuse high-cost or abusive activity when a plan limit is exceeded, while aiming to preserve core vault read/write access where practical.

We may change plan features, pricing, and limits prospectively. For existing paid subscriptions, material pricing changes will apply only after notice and at the next renewal or as otherwise permitted by law.

Your rights under the Australian Consumer Law and any other non-excludable consumer protection laws are not limited by these terms.

If the service fails to meet a consumer guarantee that applies to you, you may be entitled to a remedy such as repair, replacement, resupply, refund, or cancellation depending on the circumstances and applicable law.

For change-of-mind cancellations, unused time, accidental renewal, unsupported third-party clients, or account inactivity, refunds are not guaranteed unless required by law. We may still choose to provide a credit or refund at our discretion.

If you believe you have been charged incorrectly or the service has a major problem, contact us with your account email, plan, charge date, and a short description of the issue.

You retain ownership of the notes, files, prompts, instructions, metadata, and other content you put into imem. You grant us a limited licence to host, process, transmit, index, transform, display, and back up that content only as needed to provide, secure, support, improve, and troubleshoot the service.

You are responsible for your content and for ensuring you have the rights and permissions needed to store it in imem and make it available to any AI clients, integrations, collaborators, or devices you connect.

You should not store content that you are legally prohibited from uploading, content that infringes another person's rights, secrets you are not authorised to process, or regulated data unless you have assessed the risk and obtained any required consent.

Export tools are provided so you can take your markdown vault with you. You should keep your own backups for content that is important, time-sensitive, or business-critical.

When you connect an AI client, MCP client, sync tool, or other integration to imem, that client may access your vault according to the permissions you grant and the capabilities of that client. You are responsible for choosing which tools to connect and for revoking access you no longer want.

AI tools may produce inaccurate, incomplete, unsafe, or unexpected output. AI clients may also write incorrect or unwanted notes if you instruct them poorly or if the client behaves unexpectedly. You are responsible for reviewing important AI-generated content before relying on it.

imem may use third-party AI, infrastructure, email, analytics, billing, database, storage, and observability providers to operate the service. Those providers may process service data as needed for their role.

You must not use imem or connected AI clients to make fully automated decisions that have legal, employment, credit, housing, insurance, medical, or similarly significant effects without appropriate human review and legal compliance.

imem uses security measures such as HTTPS in production, provider-managed encryption at rest, hashed auth and sync tokens, and scoped access controls.

Hosted AI/search mode is not end-to-end encrypted or zero-knowledge. The hosted server must be able to read vault content so MCP tools, search, vector indexing, graph features, sync reconciliation, support diagnostics, and active-loop maintenance can work.

You should not connect clients or store vault content unless you are comfortable with those hosted-service boundaries. More detail is available in the security model.

You must not use imem to break the law, violate rights, distribute malware, conduct phishing or credential theft, compromise systems, scrape or exfiltrate data without permission, generate spam, or bypass security controls.

You must not overload the service, probe it abusively, resell access without written permission, reverse engineer non-public parts of the service except where allowed by law, or interfere with other users.

You must not upload illegal content, child sexual abuse material, terrorist content, instructions for serious harm, or content that you do not have permission to process. We may remove content, restrict access, or report activity where required by law or safety obligations.

We aim to provide a reliable service, but imem may be interrupted by maintenance, outages, third-party service failures, rate limits, bugs, security issues, or changes in AI client behaviour.

Support may be provided through the in-app support surface, email, documentation, or other channels we make available. Response times are not guaranteed unless a separate written agreement says otherwise.

We may add, remove, suspend, or change features, integrations, APIs, plan limits, domains, support channels, or documentation to improve the service, maintain security, comply with law, or respond to third-party platform changes.

We and our licensors own imem's software, design, branding, documentation, infrastructure, workflows, and other intellectual property, excluding your vault content.

Subject to these terms, we grant you a limited, revocable, non-exclusive, non-transferable right to access and use imem for your personal or internal business purposes.

You may give feedback or suggestions. Unless we agree otherwise in writing, you grant us a perpetual, worldwide, royalty-free licence to use that feedback without restriction or compensation.

imem depends on third-party services and standards including payment processors, hosting providers, databases, email providers, AI providers, MCP-compatible clients, Obsidian-related tooling, and browser or operating-system features.

Third-party services may have their own terms, privacy notices, pricing, limits, availability, and account requirements. We are not responsible for third-party services outside our control.

If a third-party service changes, deprecates, suspends, or limits functionality, we may need to change imem features or support paths accordingly.

To the maximum extent permitted by law, imem is provided on an as-is and as-available basis. We do not guarantee that the service will be uninterrupted, error-free, secure against every threat, compatible with every AI client, or suitable for every purpose.

We do not guarantee the accuracy, reliability, legality, or usefulness of AI-generated output, derived summaries, search results, graph metadata, embeddings, support assistant answers, or third-party client behaviour.

Nothing in these terms excludes, restricts, or modifies any guarantee, warranty, right, or remedy that cannot lawfully be excluded, restricted, or modified.

To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential, exemplary, or punitive loss, loss of profits, loss of revenue, loss of goodwill, loss of data, business interruption, or substitute service costs.

To the maximum extent permitted by law, our total aggregate liability for claims relating to imem is limited to the greater of AUD $100 or the amounts you paid us for the service in the three months before the event giving rise to the claim.

Where liability cannot be excluded but can be limited under law, our liability is limited, at our option, to resupplying the service or paying the cost of resupplying the service.

You agree to indemnify us against claims, losses, damages, liabilities, costs, and expenses arising from your content, your use of the service, your connected clients, your breach of these terms, or your violation of law or another person's rights.

This indemnity does not apply to the extent a claim is caused by our fraud, wilful misconduct, or liability that cannot be excluded under applicable law.

You may stop using imem at any time and may cancel paid subscriptions through the billing page or payment portal.

We may suspend or terminate access if you breach these terms, create legal or security risk, fail to pay, exceed operational limits, misuse the service, or if we are required to do so by law.

After termination, your right to use the service ends. We may retain or delete data according to our operational, legal, backup, security, and billing requirements. Export important vault content before cancelling whenever possible.

We may update these terms from time to time. If changes are material, we will take reasonable steps to notify you, such as updating the date on this page, showing an in-product notice, or sending an email.

Your continued use of imem after updated terms take effect means you accept the updated terms. If you do not agree, you must stop using the service and cancel any paid subscription.

These terms are governed by the laws of New South Wales, Australia and applicable Commonwealth laws of Australia.

The parties submit to the non-exclusive jurisdiction of the courts of New South Wales, Australia and courts entitled to hear appeals from those courts.

For legal, billing, support, or account questions, contact hello@imem.ai. Include your account email and enough detail for us to identify the issue.